Olam Launches 3 B2B eCommerce Marketplaces on Magento 2

Olam Launches 3 B2B eCommerce Marketplaces on Magento 2

DIGITIZING A GLOBAL
FOOD SUPPLIER

Olam International and Redstage collaborated to modernize the global agriculture supplier’s internal and external eCommerce portals, including 3 migrations and many advanced integrations.

REDSTAGE CASE STUDY

DIGITIZING A GLOBAL FOOD SUPPLIER

Olam International and Redstage collaborated to modernize the global agriculture supplier’s internal and external eCommerce portals, including 3 migrations and many advanced integrations.

BACKGROUND

Olam International, one of the leading food and agri-business companies in the world, operates from seed to shelf in 70 countries around the globe and supplying food and industrial raw materials to over 23,000 small businesses worldwide. They are one of the leading distributors of coffee beans, spices, and nuts around the world. Olam chose Redstage to modernize their internal and external eCommerce portals, requiring multiple site builds, data migrations, and several advanced integrations. 

BRIEF

OlamSpecialtyCoffee.com, Olamnuts.com, and OlamSpices.com needed to be migrated from a single Magento instance to 3 individual sites in order to increase operational efficiencies. 

GOALS

Each of the 3 new sites required different modules and extensions to serve industry-specific needs, notably OlamSpecialtyCoffee.com, which required integration with a Commodity Trade and Risk Management Platform.

THE CHALLENGE

The key integration was the CTRM, Olam’s custom ERP solution (and the single source of truth for all inventory data) which had to be connected to each of the 3 instances, in addition to individual modules and extensions. These included extensions for shipping, social media, search and more. At the same time, performance and security remained key pillars of the project.

OUR STORY

Digitizing A Global Supplier

OlamSpecialtyCoffee.com, OlamEdibleNuts.com, and OlamSpices.com all had different requirements in their backend, serving different industries and having different modules and extensions needed, and even needing to be regulated and maintained differently.  

As a leading supplier of coffee, nuts, and spices; the Olam team needed separate portals for each of its three websites and to provide massive amounts of buyers around the world the same high standard of customer service.  

This was a job that needed experienced, precise hands for massive data migration, extension building and integrating, and customer experience perfecting. 

OlamSpecialtyCoffee.com, OlamEdibleNuts.com, and OlamSpices.com all had different requirements in their backend, serving different industries and having different modules and extensions needed, and even needing to be regulated and maintained differently.  

As a leading supplier of coffee, nuts, and spices; the Olam team needed separate portals for each of its three websites and to provide massive amounts of buyers around the world the same high standard of customer service.  

This was a job that needed experienced, precise hands for massive data migration, extension building and integrating, and customer experience perfecting. 

AN INDUSTRY FIRST

Olamnuts.com is the first supplier marketplace of its kind to launch in their vertical. As a result, the new site gives significant strategic advantage to Olam now and for the long-term. This is testament to Olam’s dedication and drive to be an industry pioneer.

The Solution

After successfully migrating the massive amounts of data for each site; OlamSpecialtyCoffee.com, OlamEdibleNuts.com, and OlamSpices.com, we got to work on integrating the necessary modules for each one individually. Beginning with the source of truth for all their data, custom ERP solution CTRM, each Magento instance could access the global inventory of spices, nuts and coffee independently of each other. Migration of this data successfully was paramount to the success of this project.

Next, each site had its own list of necessary extensions and integrations. For Olam Specialty Coffee that included Hubspot, MagePlaza, Authorize.net, ShipperHQ and more. For Olam Spices and EdibleNuts, Amasty extensions were needed, as well as customer approval from MagePlaza, among others. With all their custom solutions in place, and their 3 Magento instances separated, all three sites are performing better than they ever have pre-migration.

While data migration and solutions integrations for a global scale company are never a walk in the park, Redstage and Olam worked together to ensure the success of this project.

After successfully migrating the massive amounts of data for each site; OlamSpecialtyCoffee.com, OlamEdibleNuts.com, and OlamSpices.com, we got to work on integrating the necessary modules for each one individually. Beginning with the source of truth for all their data, custom ERP solution CTRM, each Magento instance could access the global inventory of spices, nuts and coffee independently of each other. Migration of this data successfully was paramount to the success of this project.

Next, each site had its own list of necessary extensions and integrations. For Olam Specialty Coffee that included Hubspot, MagePlaza, Authorize.net, ShipperHQ and more. For Olam Spices and EdibleNuts, Amasty extensions were needed, as well as customer approval from MagePlaza, among others. With all their custom solutions in place, and their 3 Magento instances separated, all three sites are performing better than they ever have pre-migration.

Going Beyond Development

As firm believers in the power of partnership, our team met with the Olam’s division in India for knowledge transfers. These strategy sessions included recommendations to improve performance, enhance the eCommerce back end, and build the roadmap for the year ahead. Redstage’s business analysts helped Olam make the necessary changes to their offline infrastructures for continued growth and success. Our award-winning creative team also stepped in to provide guidance along the way.

Tapping into the power of close relationships, the team met with the Olam’s division in India for knowledge transfer sessions. These strategy sessions included ways to improve performance, enhance the eCommerce back end, and build the roadmap for the year ahead Redstage’s business analysts helped Olam make the necessary changes to their offline infrastructures for continued growth and successOur award-winning creative team also stepped in to provide guidance along the way.

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Apricorn

Apricorn

REDSTAGE CASE STUDY

A 21ST CENTURY LOOK

With a major upgrade in site performance and design, Apricorn is experiencing an enormous conversion rate boost: Up 533% year over year! Redstage’s expertise helped them find exactly what worked for them, and what may work for you.

REDSTAGE CASE STUDY

A 21ST CENTURY LOOK

With a major upgrade in site performance and design, Apricorn is experiencing an enormous conversion rate boost: Up 533% year over year! Redstage’s expertise helped them find exactly what worked for them, and what may work for you.

After realizing that Magento 1’s End of Life was fast approaching, the Apricorn team knew they needed to migrate. However, they also acknowledged a need to upgrade their design in order to remain competitive. Focusing on secure external computer hardware, Apricorn’s original site was very old school and difficult to navigate. The site needed an overhaul from top to bottom including streamlining and optimizing menus, corresponding content pages, and revamping the user experience.

Walter Fiorentini Creative Director Apricorn

What's it like working with Redstage?

“After talking to a few shops, we hired RedStage to develop, design, build, and launch our eCommerce site. The project launched within the projected time range and within budget. Having contracted a number of website developers within the ad agency space over the past 2 decades, I can tell you that's a rarity. After talking with our IT director, we both agreed that ours was the smoothest site launch that either of us have ever been associated with. We had a number of custom features and functions that we needed to implement which made that even more impressive.”

OUR STORY

21ST CENTURY DESIGN

The idea was simple: using our expertise and experience, Redstage needed to help pull Apricorn’s outdated site into the 21st century. With award-winning creative, data-driven design decisions on each page’s layout, and a development team certified in both Magento and BigCommerce, we got to work!

 

The Challenge

The biggest challenge Apricorn and Redstage faced was content data migration. Due to Apricorn’s customizations on Magento 1 (custom fields used for content pages and product page data), it became difficult to migrate the data to BigCommerce. This was an important aspect of the project, as Apricorn’s thought leadership is instrumental in their business success, and the content pages are where they prove product authority. Using Shogun, we were able to rebuild Apricorn’s product pages and migrate the necessary data quickly and efficiently.

 

The Solution

While this was no easy task, Redstage never stands down from a challenge and pushed through to complete the necessary migration on our clients’ timeline. Thanks to the power of BigCommerce’s out of the box solutions and features, we were able to keep the number of apps to implement down, helping in making the launch one of our smoothest yet!

With Apricorn’s multinational audience, they had a burning need for multi-language and multi-currency options in their new store. Utilizing BigCommerce’s GEO-IP function, we were able to natively implement an automatic IP lookup, crucial in determining shipping rates, currency exchanges, language options, and tax rates.

Our award-winning creative team designed a style guide for the new Apricorn site, a template of fonts, color schemes, and patterns in line with Apricorn’s branding and image. With this, their imagery will be streamlined and their branding will stand out from the competition even further, allowing them to further showcase their thought leadership.

The idea was simple: using our expertise and experience, Redstage needed to help pull Apricorn’s outdated site into the 21st century. With award-winning creative design, data-driven decisions on each page’s layout, and a development team certified by both platforms, we got to work!

 

The Challenge

The biggest challenge Apricorn and Redstage faced during our migration was content data migration. Due to the customization of Magento 1’s platform, and the custom fields used for the content page and product page data, it became difficult to migrate the data onto BigCommerce. This was an important aspect of the project, as Apricorn’s thought leadership is instrumental in their business success, and the content pages are where this lives. Thanks to Shogun, we were able to rebuild Apricorn’s product pages and migrate the necessary data ourselves.

 

The Solution

While this was no easy task (it included a 300-page FAQ board), Redstage never stands down from a challenge and pushed through to complete the necessary migration on our clients’ timeline. Thanks to the power of BigCommerce’s out of the box solutions and features, we were able to keep the number of apps to implement down, helping in making the launch one of our smoothest yet!

With Apricorn’s multinational audience, they had a burning need for multi-language and multi-currency options in their new store. Utilizing BigCommerce’s GEO-IP function, we were able to natively implement an automatic IP lookup, crucial in determining shipping rates, currency exchanges, language options, and tax rates.

Our award-winning creative team designed a style guide for the new Apricorn site, a template of fonts, color schemes, and patterns in line with Apricorn’s branding and image. With this, their imagery will be streamlined and their branding will stand out from the competition even further, allowing them to further showcase their thought leadership.

OVERALL GROWTH: CONVERSIONS

533% Increase in Conversion Rate 

Apricorn gained a 533% increase in their conversion rate for 2020, compared to 2019!

OVERALL GROWTH: REVENUE

30% Increase in Revenue

The newly redesigned and revamped site brought a 30% boost in revenue in 2020, compared to 2019.

OVERALL GROWTH: TRANSACTIONS

24% Increase in Number of Transactions 

Apricorn saw a 24% boost to transaction volume in 2020, compared to 2019.

OVERALL GROWTH: AOV

5% AOV Growth

The new site also helped improve average order value by 5% in 2020, compared to 2019.

Looking to the Future

Here’s What’s Next

With major upgrades made to site performance and design, Apricorn is seeing enormous increases in their conversion rate transactions, and AOV. This proves the theory that their outdated design was holding them back. Redstage’s expertise helped them find exactly what they needed, implementing the project on time and within budget. Moving forward, Apricorn can focus on their industry leading product and thought leadership content. They’re set up for success and we look forward to supporting them as their business begins to scale in the months ahead.

With a major upgrade in site performance and design, Apricorn is seeing enormous boosts to conversions! Proving that the outdated design and clunky, hard to navigate menus were what was holding them back, Redstage’s expertise helped them find exactly what worked for them. Moving forward, Apricorn can focus on their industry leading product and thought leading content as their business begins to scale and grow more and more in the coming years. We look forward to following their successes!

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Zwilling Beauty Group

Zwilling Beauty Group

REDSTAGE CASE STUDY

PRECISION & PERFORMANCE

Redstage and Zwilling Beauty Group (ZBG) partnered to migrate three Magento 1 sites to Magento 2 Commerce Cloud and launched the first-ever stand alone site for Zwilling Beauty. This merge resulted in an 87% increase in overall revenue.

REDSTAGE CASE STUDY

PRECISION & PERFORMANCE

Redstage and Zwilling Beauty Group (ZBG) partnered to migrate three Magento 1 sites to Magento 2 Commerce Cloud and launched the first-ever stand alone site for Zwilling Beauty. This merge resulted in an 87% increase in overall revenue.

Zwilling Beauty Group is part of the rich, long-standing tradition of Zwilling J.A. Henckels. Trademarked in 1731, Zwilling J.A. Henckels is one of the world’s oldest and most recognizable brands. Zwilling Beauty Group is comprised of three major beauty brands, Zwilling Beauty, Tweezerman, and QVS. ZBG chose Redstage to begin the next chapter, unifying the company’s online properties, and enhancing multi-national eCommerce capabilities for Tweezerman all while building a digital voice for Tweezerman and Zwilling Beauty brands.

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digital commerce 360

Patricia Chen Global eCommerce Manager Zwilling Beauty Group

What's it like to work with Redstage?

"Redstage has become an extension of our team. With their support, we were able to launch three new sites in two different countries all within the same month. The team at Redstage worked relentlessly to meet tight deadlines and accommodated our challenging schedules spanning across various time zones. We've already seen positive improvements with our new Magento 2 sites, and we can't wait to see how far we can push our KPIs in the year ahead!"

OUR STORY

Head-to-Toe Essentials

It’s an all too familiar story. An enterprise retailer with multiple sites on various platforms seeking to consolidate its digital infrastructure and propel international growth. The retailer also needed a significant overhaul of its inventory and purchasing options to manage multi-national operations.

On top of these goals, one of ZBG’s brand’s Tweezerman faced additional challenges: Seeking to create a page to streamline the customer experience with their tool sharpening service for certain products and implementing a custom engraving feature, while improving conversions and increasing average order value across the board.

 

The Challenge

The new sites needed to remain independent of one another, but be manageable under a single Magento instance for easy monitoring and management. The new stores also required different inventories,  shipping methods, and multi-currency options.

The ZBG team also noted the importance of keeping the sites’ CX in-tact to avoid alienating customers, requiring custom design work (since Magento 2 themes are quite different from those of Magento 1).

 

The Solution

Choosing Magento Commerce Cloud as the optimal platform for the project, Redstage and ZBG were able to accomplish all of the goals mentioned above and more. The implementations took approximately 10 months to complete, culminating in the course of a few weeks when we launched four new stores:

The U.S.-based website (Tweezerman.com), two Germany-based websites (Tweezerman.de and Zwillingbeauty.com), and the UK-based store (Tweezerman.co.uk). 

It’s an all too familiar story. An enterprise retailer with multiple sites on various platforms seeking to consolidate its digital infrastructure and propel international growth. The retailer also needed a significant overhaul of its inventory and purchasing options to manage multi-national operations.

On top of these goals, one of ZBG’s brand’s Tweezerman faced additional challenges: Seeking to create a page to streamline the customer experience with their tool sharpening service for certain products and implementing a custom engraving feature, while improving conversions and increasing average order value across the board.

 

The Challenge

The new sites needed to remain independent of one another, but be manageable under a single Magento instance for easy monitoring and management. The new stores also required different inventories,  shipping methods, and multi-currency options.

The ZBG team also noted the importance of keeping the sites’ CX in-tact to avoid alienating customers, requiring custom design work (since Magento 2 themes are quite different from those of Magento 1).

 

The Solution

Choosing Magento Commerce Cloud as the optimal platform for the project, Redstage and ZBG were able to accomplish all of the goals mentioned above and more. The implementations took approximately 10 months to complete, culminating in the course of a few weeks when we launched four new stores:

The U.S.-based website (Tweezerman.com), two Germany-based websites (Tweezerman.de and Zwillingbeauty.com), and the UK-based store (Tweezerman.co.uk). 

OVERALL GROWTH: REVENUE

87% Growth in Overall Revenue

The newly launched sites generated an 87% increase in revenue for 2019, compared to 2018.

OVERALL GROWTH: AOV

20% Growth in AOV

The newly launched sites generated an 20% increase in average order value for 2019, compared to 2018.

OVERALL GROWTH: VOLUME

24% Growth in Transaction Volume

The newly launched sites generated a 24% increase in purchases for 2019, compared to 2018.

BLACK FRIDAY BOOM: REVENUE

193% Growth in Black Friday Revenue

The newly launched sites generated a 193% increase in revenue for Black Friday 2019, compared to Black Friday 2018.

BLACK FRIDAY BOOM: VOLUME

190% Growth In Black Friday AOV

The ZBG team experienced a 190% increase in average order value for Black Friday 2019 over Black Friday 2018.

TRAFFIC BOOM: PAGE VIEWS

160% Growth In Page Views

The ZBG team experienced a 160% increase in page views for 2020 over 2019.

TRAFFIC BOOM: MOBILE SESSIONS

58% Growth In Mobile Sessions

The ZBG team experienced a 58% increase in mobile sessions for 2020 over 2019.

A NEW SLATE

Here’s What’s Next

ZBG’s new site designs were updated to reduce friction as much as possible, especially during checkout. The new stores are easy to navigate, order processing is smoother, and there’s less friction across all stages of the customer journey. The centralized infrastructure consolidates maintenance, making upkeep and support much easier than it has ever been between the sites. This was a major focal point for the ZBG team, and they are very happy with the results. Given the incredible short-term results, we anticipate a banner year for the brand’s online sales in 2020.

ZBG’s new site designs were updated to reduce friction as much as possible, especially during checkout. The new stores are easy to navigate, order processing is smoother, and there’s less friction across all stages of the customer journey. The centralized infrastructure consolidates maintenance, making upkeep and support much easier than it has ever been between the sites. This was a major focal point for the ZBG team, and they are very happy with the results. Given the incredible short-term results, we anticipate a banner year for the brand’s online sales in 2020.

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