In our industry, the creation of solid, valuable, and lasting partnerships is critical to our success. At Redstage, we relish the work we do with our partners, especially those that go above and beyond. This month, we want to highlight the incredible work of the Relay Cloud team and thank them for joining our partner ecosystem and family. We partnered up this year to help merchants connect the customer journey on-site to a comprehensive post-purchase solution. Learn more about Relay Cloud’s software and the work they do to optimize your post-checkout experience here.
What is Relay Cloud and why is it critical to eCommerce?
Relay Cloud is a post-checkout solution that allows merchants to automate shipping and returns processes to empower customer success. 92% of consumers said they would shop again at a store that provided easy returns. We listened to our customers, and we created Relay Cloud to empower customer service with the tools they need to succeed. Relay Cloud connects to email platforms such as Klaviyo to increase opt-ins, improve deliverability, & increase engagement with your customers. Extend customer lifetime value with Relay Cloud!
Before using Relay Cloud, many merchants leaned on customer success & the customers to initiate. Not only were the teams taking 100% of return inquiries, the technology did not speak to one another, creating a huge burden on Customer Service. Utilizing Relay Cloud decreases Customer Service inquiries, connects siloed technology, & saves critical revenue by offering store credit for returns automatically.
The Relay Cloud Difference
Relay Cloud’s feature set maximizes the value of your customers post-checkout, increases efficiency, and productivity. Utilizing their Rules engine, merchants can customize and automate the returns process at the product level. Customize order tracking pages to continue your on-brand narrative, build your email opt-ins, add third-party product upsell recommendations, user-generated content & more! Relay’s ETL, or Extraction Transformation & Load, allows for data mapping to update orders seamlessly.
With month-to-month contracts and a white-glove onboarding process, Relay Cloud always works with the merchant to make sure they are getting the most out of the partnership. Their solution is easy to implement, taking an average of 30 days to do so, and is extremely user friendly. Even the least tech-savvy person on your team can utilize data automation with Relay Cloud.
Results and Success Stories
Luxury Jeweler Catbird NYC implemented Relay’s software for its own post-checkout experience and saw huge boosts to efficiency, engagement, and a decrease in customer service inquiries.
- 60% increased operations efficiency
- 40% increased engagement on cross-sell campaigns
- 35% decreased customer service inquiries
Catbird NYC’s customers were incredibly happy with the easier return process, automatic store credit retrieval, and custom shipping notifications provided by the software. Catbird’s employees clearly appreciated the increase in operations efficiency and a decrease in customer service inquiries. Overall, they are extremely happy with the value provided by Relay Cloud.
To learn more about Relay Cloud, you can contact them here, or if you need assistance in implementing the solution with an agency, contact Redstage here. Thank you to the Relay Cloud team for your continued support!
If you’d like to be included in our 2021 State of eCommerce Report and get a free website usability assessment, you can fill out our short 5 question survey here.