Introducing our Partner of the Month: Relay Cloud!

Introducing our Partner of the Month: Relay Cloud!

In our industry, the creation of solid, valuable, and lasting partnerships is critical to our success. At Redstage, we relish the work we do with our partners, especially those that go above and beyond. This month, we want to highlight the incredible work of the Relay Cloud team and thank them for joining our partner ecosystem and family. We partnered up this year to help merchants connect the customer journey on-site to a comprehensive post-purchase solution. Learn more about Relay Cloud’s software and the work they do to optimize your post-checkout experience here.

 

“Redstage provides development & strategic consulting as it relates to your competitive advantage selling online. Relay Cloud automates the post-purchase journey for brands as it relates to shipment notifications, return automation, & connecting siloed technology. The harmony of the partnership complements the on-site customer journey with a comprehensive post-purchase solution. Keeping your customers engaged & satisfied is our mission.”James Denker, Director of Partnerships at Relay Cloud

 

What is Relay Cloud and why is it critical to eCommerce?

 

relay cloud returns automation efficiency productivity

 

Relay Cloud is a post-checkout solution that allows merchants to automate shipping and returns processes to empower customer success. 92% of consumers said they would shop again at a store that provided easy returns. We listened to our customers, and we created Relay Cloud to empower customer service with the tools they need to succeed. Relay Cloud connects to email platforms such as Klaviyo to increase opt-ins, improve deliverability, & increase engagement with your customers. Extend customer lifetime value with Relay Cloud! 

 

Before using Relay Cloud, many merchants leaned on customer success & the customers to initiate. Not only were the teams taking 100% of return inquiries, the technology did not speak to one another, creating a huge burden on Customer Service. Utilizing Relay Cloud decreases Customer Service inquiries, connects siloed technology, & saves critical revenue by offering store credit for returns automatically.

 

The Relay Cloud Difference

 

relay cloud etl connectors automation integration

 

Relay Cloud’s feature set maximizes the value of your customers post-checkout, increases efficiency, and productivity. Utilizing their Rules engine, merchants can customize and automate the returns process at the product level. Customize order tracking pages to continue your on-brand narrative, build your email opt-ins, add third-party product upsell recommendations, user-generated content & more! Relay’s ETL, or Extraction Transformation & Load, allows for data mapping to update orders seamlessly.

 

With month-to-month contracts and a white-glove onboarding process, Relay Cloud always works with the merchant to make sure they are getting the most out of the partnership. Their solution is easy to implement, taking an average of 30 days to do so, and is extremely user friendly. Even the least tech-savvy person on your team can utilize data automation with Relay Cloud.

 

Results and Success Stories

 

Catbird relay cloud custom landing page

 

Luxury Jeweler Catbird NYC implemented Relay’s software for its own post-checkout experience and saw huge boosts to efficiency, engagement, and a decrease in customer service inquiries.

 

  • 60% increased operations efficiency
  • 40% increased engagement on cross-sell campaigns
  • 35% decreased customer service inquiries
 

Catbird NYC’s customers were incredibly happy with the easier return process, automatic store credit retrieval, and custom shipping notifications provided by the software. Catbird’s employees clearly appreciated the increase in operations efficiency and a decrease in customer service inquiries. Overall, they are extremely happy with the value provided by Relay Cloud.

 

Learn More

 

To learn more about Relay Cloud, you can contact them here, or if you need assistance in implementing the solution with an agency, contact Redstage here. Thank you to the Relay Cloud team for your continued support!

If you’d like to be included in our 2021 State of eCommerce Report and get a free website usability assessment, you can fill out our short 5 question survey here.

 

Subscribe to our newsletter to ensure you never miss B2B eCommerce insights, trends, and new technology from our team. Don’t forget to follow us on TwitterLinkedinInstagram, and Facebook too!

Announcing our Partner of the Month: JASPER!

Announcing our Partner of the Month: JASPER!

In our industry, the creation of solid, valuable, and lasting partnerships is critical to our success. At Redstage, we prize the work we do with our partners, especially those that go above and beyond. This month, we want to highlight the incredible work of the Jasper team and thank them for continuously delivering in what has become one of our strongest and most valuable partnerships. We partnered up in 2019 when Redstage became an officially certified Jasper PIM software reseller and integrator. Learn more about how we work together on Jasper’s blog here.  

With its time-honored industry experience, Redstage is assessing product information needs of online retailers and helping Jasper PIM resell our powerful PIM solution to boost retailers’ online sales and marketing.” 

–Jon Marsella, CEO & Founder, Jasper PIM 

 

What is a PIM and why is it critical to eCommerce? 

PIM stands for Product Information Management software. Managing your product data across the web on multiple channels can be daunting, but it’s also a vital part of staying competitive in eCommerce. A PIM allows you to manage all of your product information from one dashboard with one backend. Whether you have products across multiple marketplaces, multiple websites, or even in multiple languages, a PIM allows you to keep your product information consistent and updated throughout your online sales channels to strengthen your omnichannel marketing 

Before using PIM systems, online retailers struggled with updating data in massive excel sheets or multiple platforms (like eBay, Amazon, Etsy, Rakuten, and more) or in the right language or price for different markets. With the right PIM, online retailers and vendors can unburden themselves from the time-consuming hassle of logging in to multiple websites and updating product information in numerous digital locations. 

You may be asking, Why implement a PIM? Or, “How can we calculate the return on investment of a PIM implementation? By decreasing item returns thanks to accurate product information, increasing your conversion rate, and expanding to other marketplaces and sites with updated product information, you can see huge boosts to revenue across the board. PIM also helps online merchants maintain product authority no matter where your products are featured or sold. 

JasperPIM

The Jasper Difference

With Jasper’s industry-leading PIM solution, business owners can simplify their eCommerce product management and grow into very successful merchants. Jasper’s motto is “Save Time. Save Money. Earn More.” and these phrases perfectly exemplify the core benefits a PIM software can have.  

Jasper PIM saves time by ending the need for long product information spreadsheets, saves money by increasing productivity and lowering the number of mistakes made, and allows you to earn more by increasing conversion rates and lowering item returns. 

Results and Success Stories

Having worked with Skullcandy, FitBitSherriltree, and more of the biggest brand names in eCommerce, Jasper has proven itself as one of the leading PIM solutions in the industry. Whether you manage products on 1 website, or more than 20, Jasper PIM provides multiple PIM solutions that can be tailored to your needs, ensuring your business’ success.  

Jasper’s world-class SaaS product information manager works for both B2B and B2C merchants and integrates into any Magento, BigCommerce, or Shopify store.  

Check out how Jasper worked with headphone manufacturer SkullCandy to align their product information in 6 languages and 4 different currencies with their extremely powerful PIM solution here. 

 

Learn More

To learn more about Jasper, contact them, or view more success stories, visit their listing on our partner page here. We’re proud to be part of such a collaborative and productive partnership. Thank you to the Jasper team for your continued support!